Refund policy

Satisfaction Guarantee

We have a 30-day Satisfaction Guarantee, which means you have 30 days from the date of purchase to contact us if you’re not completely satisfied.

Chinook Skincare accepts eligible returns of new or gently used skincare products with at least ⅔ of the product remaining. All returns are subject to review. Proof of purchase is required.

To request a return, contact us at megan@chinookskincare.com before sending anything back.

Approved returns must be sent to:

Chinook Skincare Inc.
13 Glenbrook Crescent
Cochrane, Alberta T4C 1E7
Canada

If your return is approved, we will provide a Return Confirmation number and instructions for returning your order. Items sent back without first contacting us may not be eligible for a refund.

For approved returns, we will refund the eligible product purchase price. Return shipping costs are the responsibility of the customer unless the product arrived damaged, defective, or incorrect.

For international orders, original shipping charges are non-refundable. Duties, customs fees, taxes, or other international charges will be refunded only where they are refundable through the applicable payment, customs, or Managed Markets process.

We recommend using a tracked shipping service for any return. Chinook Skincare is not responsible for returned parcels that are lost or damaged while in transit.

Chinook Skincare reserves the right to decline returns that do not meet the requirements of this policy or where return activity indicates misuse of the Satisfaction Guarantee.

For eligible returns, any Chinook Skincare rewards points associated with the purchase may be deducted and any related affiliate rewards may be reversed.

For questions about a return, contact megan@chinookskincare.com.

Damages and Issues

Please inspect your order when it arrives and contact us promptly if an item is defective, damaged, or incorrect so we can review the issue and make it right.

Exceptions / Non-Returnable Items

Beauty accessories are final sale and cannot be returned or exchanged.

Custom or personalized products, gift cards, and final-sale items are also not eligible for return, except where required by applicable law.

Exchanges

If you would like a different product, please contact us. In most cases, the simplest option is to return the eligible item and place a separate order for the replacement.

European Union 14-Day Right of Withdrawal

If your order is shipped to a country in the European Union, applicable consumer law may provide you with the right to cancel your online purchase within 14 days of receiving your goods without giving a reason.

To exercise this right, contact us within the applicable 14-day period.

Unless otherwise required by law, the customer is responsible for the cost of returning the goods. Certain products may be excluded from the right of withdrawal where permitted by law, including sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken.

These statutory rights are separate from and do not reduce any additional protection provided under our 30-day Satisfaction Guarantee.

Refunds

Once an eligible return has been approved, we will process the applicable refund to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed, depending on your bank or payment provider.

For international orders, refunds are limited to eligible refundable amounts. Original international shipping charges are non-refundable, and certain duties, taxes, customs fees, or other international charges may not be recoverable after an order has been fulfilled.

If more than 15 business days have passed since we confirmed your refund, please contact us at megan@chinookskincare.com.