Refund policy

Satisfaction Guarantee

We have a 30-day Satisfaction Guarantee. If you’re not completely satisfied with your Chinook Skincare products, please contact us within 30 days of the date your order is delivered.

To be eligible, skincare products must have at least ⅔ of the product remaining. All Satisfaction Guarantee requests are subject to review and proof of purchase is required.

To make a request, contact us at megan@chinookskincare.com with your order details and the reason for your request. Please do not send any products back unless specifically instructed to do so.

If your request is approved, we will provide the appropriate next steps and process any eligible refund to your original payment method.

Original shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect.

If an order included a complimentary promotional item or gift with purchase, and a refund causes the order to no longer qualify for that promotion, the stated value of the promotional item may be deducted from the refund.

Chinook Skincare reserves the right to decline requests that fall outside the 30-day guarantee period, do not meet the requirements of this policy, or where activity indicates misuse of the Satisfaction Guarantee.

For eligible refunds, any Chinook Skincare rewards points associated with the purchase may be deducted and any related affiliate rewards may be reversed.

For questions about our Satisfaction Guarantee, contact megan@chinookskincare.com.

Damages and Issues

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect so we can review the issue and make it right.

Please include your order number and, where helpful, photos showing the issue.

Exceptions / Non-Returnable Items

Beauty accessories are final sale and cannot be returned, exchanged, or refunded, except where required by applicable law.

Complimentary or promotional items are not independently refundable. Where a refund of a qualifying purchase is approved, the stated value of a promotional gift may be deducted from the refund if the remaining purchase no longer qualifies for the promotion.

Gift cards, custom or personalized products, and items marked final sale are also not eligible for return or refund, except where required by applicable law.

Exchanges

For hygiene and product-integrity reasons, Chinook Skincare does not accept exchanges of skincare products once they have been shipped.

If you experience an issue with your order, please contact us at megan@chinookskincare.com so we can review the situation and determine the appropriate next step.

European Union 14-Day Right of Withdrawal

If your order is shipped to a country in the European Union, applicable consumer law may provide you with the right to cancel your online purchase within 14 days of receiving your goods without giving a reason.

To exercise this right, contact us within the applicable 14-day period.

Unless otherwise required by law, the customer is responsible for the cost of returning eligible goods. Certain products may be excluded from the right of withdrawal where permitted by law, including sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken.

These statutory rights are separate from and do not reduce any additional protection provided under our 30-day Satisfaction Guarantee.

Refunds

Once an eligible refund has been approved, we will process the applicable amount to your original payment method.

Please allow up to 10 business days for the refund to appear after it has been processed, depending on your bank or payment provider.

For international orders, original shipping charges are non-refundable. Duties, customs fees, taxes, or other international charges will be refunded only where they are refundable through the applicable payment, customs, or Managed Markets process.

If more than 15 business days have passed since we confirmed your refund, please contact us at megan@chinookskincare.com.