Shipping policy
Shipping Policy
We’re committed to getting your Chinook Skincare order to you as smoothly as possible.
Order Processing
Orders are typically processed and prepared for shipment within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next available business day.
Once your order has shipped, you will receive tracking information by email.
Shipping Within Canada
Chinook Skincare currently ships throughout Canada.
Free standard shipping is available on:
- Mini Kit orders
- Canadian orders over $100
For orders that do not qualify for free shipping, available shipping rates will be shown at checkout.
Delivery Times
Delivery times vary depending on your location and the carrier.
Standard shipments within Canada typically arrive within approximately 1–7 business days after the order has been picked up by the carrier. Rural, remote, and northern locations may take longer.
Delivery dates provided by the carrier are estimates and are not guaranteed. Delays may occasionally occur due to weather, routing errors, high shipping volumes, service interruptions, or other circumstances outside of Chinook Skincare’s control.
Tracking Your Order
Once your order has shipped, you will receive an email containing your tracking information.
Please allow some time for tracking information to update after the carrier receives your package.
If your tracking has not updated for several days or your order is significantly delayed beyond the expected delivery window, please contact us at megan@chinookskincare.com and we will help investigate the shipment with the carrier.
Lost or Delayed Packages
If a shipment appears to be lost or significantly delayed, please contact us so we can review the tracking information and, where appropriate, open an investigation or claim with the carrier.
Carrier investigations can take time to complete. We will work with you and the carrier to determine the appropriate next step.
Packages Marked Delivered
If your tracking shows that your package has been delivered but you cannot locate it, please first check around your property, with other members of your household, and with neighbours where appropriate.
If the package is still missing, contact us as soon as possible so we can review the shipment with the carrier.
Incorrect or Incomplete Addresses
Please review your shipping address carefully before placing your order.
If you notice an error before your order has shipped, contact us as soon as possible and we will do our best to update it.
Once an order has been shipped, Chinook Skincare may not be able to change or redirect the delivery address.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Returned or Undeliverable Packages
If a package is returned to Chinook Skincare because the address provided was incorrect, incomplete, refused, or otherwise undeliverable, we will contact you to determine the next step.
Additional shipping charges may apply if the order needs to be reshipped.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If an item arrives damaged, defective, or incorrect, contact us promptly at megan@chinookskincare.com with your order number and, where helpful, photos of the issue so we can make it right.
International Shipping
Where international shipping is available, delivery times vary by destination and may be affected by customs processing.
Customers are responsible for any duties, customs fees, taxes, or other charges imposed by the destination country unless otherwise stated at checkout.
International shipping charges are non-refundable once an order has been fulfilled, except where required by applicable law.
Questions
If you have questions about shipping or an order in transit, contact: